Frequently Asked Questions

This compilation of some of the more common questions and answers from assembly participants is offered to help you finalize your plans.

I need to change or cancel my Assembly hotel reservation. Should I call the hotel?

No - contact the G.A. Meeting Service at (888) 728-7228, ext. 2417, or by email at gameetingservice@ctr.pcusa.org. You are likely to reach voice mail; please leave a detailed message about the change you need to have made. If you are canceling your hotel reservation, specify whether you will not be attending the assembly at all, or whether you have made other housing arrangements.

I want to move to a closer/cheaper/different assembly hotel.

The closest and the least expensive hotels were the first to be filled and there are waiting lists for any available rooms at those and all the downtown properties.

What is the telephone number or address of my hotel? What services and amenities does my hotel offer?

See the page, "How to reach someone at the Assembly" for the hotel phone numbers. Please contact your hotel directly if you need more information about their services.

I want to order tickets/more tickets to assembly functions.

The deadline for advance ticket sales was June 4. Orders cannot be accepted now.

Tickets to some events will be available on site, at Registration and Ticket Sales in the Registration Lobby of the convention center. It will open at 8 a.m. on Friday, June 25; there is no waiting list for on-site sales.

I want to cancel tickets I ordered to assembly functions.

Tickets are nonrefundable unless an event is cancelled.

I need to change my airline ticket.

If you made your reservation through Carlson Wagonlit, the assembly travel agency, call (800) 634-5656 between the hours of 8:30 a.m. and 5 p.m. weekdays (EDT), or (800) 626-2717 with after hours emergencies. If you made your reservations with another agency or directly with the airline, contact them.

Most airlines charge fees for changing a reservation; even for commissioners and advisory delegates this is normally not reimbursable unless the assembly required this change.

How do I get from the airport to my hotel?

See the page "Getting around Richmond" for information on ground transportation from the Richmond airport.

What about ground transportation in Richmond?

Assembly shuttles will operate between the Convention Center and all the assembly hotels except the Marriott (across the street). The shuttles will drop off at the John Marshall (2 blocks away) at night but will not pick up there in the morning.

The shuttles will operate all day, starting early enough for optional breakfast events, etc., and continuing until at least 30 minutes following recess in the evening. Service will be frequent service in the morning and evening, and on a regular off-peak schedule in the middle of the day.

This service will start on Friday, June 25; the schedule will be available at the assembly hotels and in your registration packet.

What about food and restaurants?

Most of the assembly hotels have full service restaurants; a few offer complimentary continental breakfast.

A café and other concessions are located in the convention center; a food court and other restaurants are nearby.

What is there to do in Richmond?

Check www.RichmondVA.org for information on attractions in and around Richmond. On site, the Committee on Local Arrangements will staff an Information Center in the Registration Lobby of the convention center with information on attractions, restaurants, etc.