Help and FAQs about streaming audio and video

All General Assembly audio and video streaming will be supported by Microsoft Windows Media Player. To view Windows Media content, you must have Windows Media Player installed on your system.

The following outlines other requirements for both Windows and Apple Macintosh.

• Windows 98/ME/2000/XP
• Pentium 133 (MHz) processor or faster
• 32 MB RAM
• Windows Media Player 7 or better (9 is preferred)
• 28Kbps modem
• 16-bit sound card
  

• Apple Mac OS 8.1 or later (Mac OS 8.6 or later recommended)
• PowerPC 603e 180 MHz or higher processor
• 32 MB of RAM
• Windows Media Player for Mac
• 28Kbps modem
• Virtual Memory turned on
• 10 MB of free hard disk space

• We are no longer supporting Windows Media Player version 6.4 and earlier. Unfortunately, Windows 95 and Windows NT do not support newer versions of Windows Media Player.
• You are behind a firewall that does not allow Windows Media Player access. This is generally the case if you are in a workplace environment. Check with your network/systems administrator.
• Your connection may be too slow. We have tried to optimize the audio stream for 28.8K modem users, but in the case of a noisy line or old computers, it is possible that the connection simply isn't good enough.
• Upgrading to a quality 56K modem could help.
• If all else fails, uninstalling and then reinstalling Windows Media Player may provide a solution. You can download the latest version of Windows Media Player here.

You can also get support by sending a message through our feedback form with as much information as possible about the problem and your system, including the following info:

• Type of error
• The exact error message that appears (if there is one)
  Your operating system (Windows 98, Windows NT, MacOS 9.1, OS X, etc.)
• Your system configuration (processor type, speed, RAM, hard disk space, etc.)
• Your connection to the internet (28.8k modem, cable, xDSL, T1, etc.)
• If you are behind a firewall or not; whether you are accessing the audio/video from an office environment.