My popup blocker won't let me watch live streaming. How can I fix that?
Pop-up blockers may prevent the video player from opening. Setting your pop-up blocker to allow pop-ups will fix this problem. Please see your pop-up blocker's help section for more information. Many popup blockers can be modified via a "settings," "options," or "block/allow" button.
Why does the live streaming sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. If this problem persists, try closing the player, then re-launch it.
What about firewalls?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see live streaming (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.
Can I download and save video clips from the live streaming?
No. Live streaming is just that — live. You are viewing the events as they are being broadcast in the plenary hall.
I can open the player, but cannot see any video.
A browser error may have occurred. Try closing the player, then reopen it. Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider. If you can access the player on another machine or other people can view it, it may be a problem with your browser cache.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
- Click on Tools, then choose Internet Options.
- Click the General tab.
- Click the Delete Files button.
- On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
- To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Netscape Navigator:
- Click on Tools, then choose Internet Options.
- Click the General tab.
- Click the Delete Files button.
- On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
- To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Netscape Navigator 7:
- Choose Preferences from the Edit menu.
- Double click on the category Advanced, then select Cache.
- Click the Clear Cache button, then select OK to close.
In Firefox/Netscape Navigator 8:
- Choose Options from the Tools menu.
- Click the Privacy icon, then select Cache.
- To close the Options window click OK.
To clear your browser cache on a Mac:
In Safari:
- Choose Empty Cache from the Safari menu, then click Empty.
In Firefox:
- Choose Preferences from the Firefox menu, then select the privacy icon.
- Click the Clear button within the Cache section.
- Click OK to exit.
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