08260
April 4, 2008

Board of Pensions creates Member Advocate post

By Jennifer Schoettle
Director of Communications and Public Relations

PHILADELPHIA — The Board of Pensions (BOP) of the Presbyterian Church (U.S.A.) has created a new member advocate position under the Medical Plan, effective April 1, 2008.

According to BOP President Rob Maggs, the Board of Pensions recognizes that navigating the complexities of our third-party providers, especially those for healthcare, can be a daunting experience for members of the Benefits Plan.

With this new position, the board will help plan members through difficult situations arising out of administration of the BOP Medical Plan.

The new member advocate position will be filled by Ms. Annette Donald, who has many years of service with the Board of Pensions and is knowledgeable about the Benefits Plan and its relevant administrative processes.

In her new role, Ms. Donald will help members understand the process for obtaining needed care, assist in communicating with third-party providers (e.g., Highmark, Express Scripts, and CareAllies) and other Board staff, and help to resolve any bureaucratic issues that might arise.
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